Find quick answers to your questions below...
Order Status
Free Shipping?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
Return Policy
How do I return an item?
What To Do If Your DVD has Problems?
DVD skips, freezes or wont play
Premixes don't work or have problems?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Shipping Prices?
International Shipping
Import Taxes and Fees
Will Cathe DVDs work in my country?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
DVD Guarantee
Video Guarantee
Privacy Policy
Security
Pricing and Billing
Price of products and shipping?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift card
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?